Subscription Cancellation Policy

Overview

This Cancellation & Refund Policy applies to all memberships and services purchased through Your Brand ("Your Brand," "we," "us"). Your Brand offers a 3-month telehealth membership that includes medical review, Provider support, messaging, and treatment fulfillment if treatment is approved by a licensed Provider. For questions, contact us at support@your brandhealth.com.

1. Cancellation of Membership

• Via account settings: Log in and navigate to Account > Subscription > Cancel Membership.
• Via email: Send a cancellation request to support@your brandhealth.com with your full name and the email address on file.

Cancellations are processed within 1 business day of receipt. You retain access to any remaining membership benefits through the end of your 3-month membership period. Membership fees are non-refundable once your intake has been submitted for Provider review, except as described below.

2. Pre-Clinical Review Cancellation

If you cancel or request a refund before your intake form has been reviewed by a Provider, you are eligible for a full refund of any membership or intake fee paid.

3. Post-Clinical Review Cancellation

Once a licensed Provider has reviewed your intake and begun your clinical evaluation, the $59 doctor consultation fee is non-refundable, because a Provider's time and clinical judgment have been applied to your case.

4. Cancellation After Prescription but Before Shipment

If you cancel after a Provider has issued a prescription but before your treatment has shipped, we will issue a partial refund of the membership fee, minus the $59 doctor consultation fee. Contact us immediately at support@your brandhealth.com - we cannot guarantee cancellation once an order has been transmitted to the pharmacy.

5. Not Approved by Provider

If a licensed Provider reviews your intake and determines that you are not a candidate for the requested treatment, you will receive a full refund of the membership payment minus a $59 doctor consultation fee.

6. Compounded Prescription Medications - No Returns

All medications dispensed through Your Brand are compounded preparations custom-made by licensed 503A compounding pharmacies. Because compounded medications are prepared specifically for individual patients, they cannot be returned, resold, or reused once shipped. All sales of dispensed compounded medications are final, except in the case of a pharmacy error or damaged/incorrect delivery (see Section 8).

7. Membership Billing Disputes

If you believe you were charged in error, contact us within 30 days of the charge at support@your brandhealth.com. If an error occurred, we will issue a correction or refund within 5–7 business days. Please contact us directly before initiating a chargeback.

8. Damaged, Incorrect, or Lost Orders

Damaged or incorrect orders: contact us at support@your brandhealth.com within 7 days of delivery with photos. We will coordinate a replacement at no cost.

Lost in transit: if tracking confirms your order was lost and not delivered, contact us within 14 days of expected delivery for a free reship. Your Brand is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.

9. Refund Processing Times

Approved refunds are processed within 5–10 business days and credited to the original payment method. Depending on your bank, it may take another 3–5 business days to appear.

10. Contact Us

For any cancellation or refund inquiry, email support@your brandhealth.com.