Subscription Cancellation Policy

This Cancellation & Refund Policy applies to all memberships and services purchased through Your Brand ("Your Brand," "we," "us"). Your Brand offers a 3-month telehealth membership that includes medical review, Provider support, messaging, and treatment fulfillment if treatment is approved by a licensed Provider. We want to be transparent about how billing works and what options are available to you.

For questions, contact us at support@yourbrand.com.

You may cancel your Your Brand membership at any time. To cancel:

• Via account settings: Log in and navigate to Account > Subscription > Cancel Membership.
• Via email: Send a cancellation request to support@yourbrand.com with your full name and the email address on file.
• Via email: Email us at support@yourbrand.com during business hours.

Cancellations are processed within 1 business day of receipt. Upon cancellation, you retain access to any remaining membership benefits through the end of your 3-month membership period. Membership fees are non-refundable once your intake has been submitted for Provider review, except as described below.

If you cancel or request a refund before your intake form has been reviewed by a Provider (i.e., before clinical evaluation begins), you are eligible for a full refund of any membership or intake fee paid.

Once a licensed Provider has reviewed your intake and begun your clinical evaluation, the $59 doctor consultation fee is non-refundable. This is because a Provider's time and clinical judgment have been applied to your case.

If you are not ultimately prescribed a treatment, see Section 5 below (Not Approved by Provider).

If you are prescribed treatment but wish to cancel before shipping, see Section 4 below.

If you cancel after a Provider has issued a prescription but before your treatment has shipped, we will issue a partial refund of the membership fee, minus the $59 doctor consultation fee. The consultation fee is non-refundable because a Provider's time and clinical judgment have been applied to your case.

To request a pre-shipment cancellation, contact us immediately at support@yourbrand.com. We cannot guarantee cancellation once an order has been transmitted to the pharmacy.

If a licensed Provider reviews your intake and determines that you are not a candidate for the requested treatment, you will receive a full refund of the membership payment minus a $59 doctor consultation fee. The consultation fee is non-refundable because a Provider's time and clinical judgment have been applied to your case.

All medications dispensed through Your Brand are compounded preparations custom-made by licensed 503A compounding pharmacies. Because compounded medications are prepared specifically for individual patients, they cannot be returned, resold, or reused once shipped, in accordance with federal pharmacy regulations and state pharmacy board requirements.

All sales of dispensed compounded medications are final. No refunds will be issued for compounded medications after they have shipped, except in the case of a pharmacy error or damaged/incorrect delivery (see Section 8).

If you believe you were charged in error, contact us within 30 days of the charge at support@yourbrand.com. We will review your account and, if an error occurred, issue a correction or refund within 5–7 business days.

We ask that you contact us directly before initiating a chargeback. Unauthorized chargebacks for legitimately rendered services may result in membership suspension.

Damaged or incorrect orders: If your order arrives damaged or contains the wrong medication or dosage, contact us at support@yourbrand.com within 7 days of delivery. Include photos of the packaging and product. We will coordinate a replacement at no cost.

Lost in transit: If tracking confirms your order was lost in transit and not delivered, contact us within 14 days of the expected delivery date. We will reship your order at no additional charge.

Your Brand is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.

Approved refunds are processed within 5–10 business days and credited to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.

For any cancellation or refund inquiry, email support@yourbrand.com.